Eagle Ridge Safety Protocol

This page includes the following:
  • Letter from the General Manager
  • Questions and Answers
  • Governor Guidelines 

A Letter from our General Manager

Eagle Ridge Resort & Spa
Opening June 5, 2020
A Letter from our General Manager

 
This has been the most challenging times that we have all been through during the last several months.  COVID-19 has affected all our lives and like many businesses we needed to close our resort in order to help protect our communities and adhere to State and Federal recommendations.
As we prepare to reopen the resort with limited services and operations, we will continue to monitor and adhere to the latest recommendations from the CDC and government authorities.

During the time our resort has been closed, our operational staff working from home have collaborated with each other and with all departments and have re-designed our operating procedures in accordance with CDC recommendations. New policies have been put in place as they relate to cleanliness, food safety, best practices for personal hygiene, and much more.

Our new manual was developed with the number one purpose of protecting our guests, employees and to do our part to limit any potential spread of Covid-19. Some of these measures include but certainly not limited to the following:
  • Continued staff training on new policies, procedures and best practices
  • As part of the uniform, all staff members will wear facemasks
  • Food handlers will also wear facemasks and protective gloves
  • All public areas will continually be disinfected
  • All lodging accommodations will be disinfected using the best equipment including ultraviolet lights and foggers using CDC approved sanitizers
  • All office spaces will be thoroughly and continually disinfected and sanitized
  • You will see an increase in hand sanitizers throughout the public areas of the resort
  • Staff who displays any health symptoms, similar to those of COVID-19, will be required to stay home for rest and recovery
  • We will be practicing social distancing in all areas of the resort including check-in

We will be following the strict guidelines that our government has planned for the re-opening of our state. As we enter the month of June we will be in Phase 3 of reopening. To review all phases on reopening Illinois please click the link at the end of this letter. 

Our Phase 3 of reopening the resort includes the following:
  • The North and South golf courses are open and are operating out of the South Clubhouse.  The General Golf Course will be opened the first week of June. We are following the current guidelines mandated for golf courses
  • The General Store will be open 7 days a week beginning June 5th.  For our guests staying in our rental homes, you can order groceries through our website and choose to pick up or delivery
  • All transportation vehicles will be completely sanitized after each trip
  • Stonedrift Spa will be open Friday through Sunday beginning June 5th
  • During the month of June, our restaurants and lounges will be closed
  • We will have available a limited menu for curbside pickup daily from 4 pm-8 pm
  • Our indoor pool and Fitness center will not be open in the month of June: We do anticipate both to be open in July
  • Pontoon boats will be available for resort guests only by appointment
  • Over 20 miles of hiking trails are open with maps available at the front desk
  • Tennis courts are open and available for resort guests only 
https://coronavirus.illinois.gov/s/restore-illinois-introduction

We are looking forward to welcoming you back to the resort and creating memories.
 
Sincerely,
 
Thomas A. Ruhs
General Manager
Eagle Ridge Resort and Spa

 

Questions and Answers regarding Covid-19 and the Resort

What precautions are being taken to protect your guests?

During the time our resort has been closed, our operational staff working from home have collaborated with each other and will all departments and have re-designed out operating procedures in accordance with CDC recommendations. New policies have been put in place as they relate to cleanliness, food safety, best practices for personal hygiene, and much more.



Our new manual was born with the number one purpose of protecting our guests, employees, and to do our part to limit any potential spread of Covid-19. Some of these measures include but certainly not limited to the following:
  • Continued staff training on new policies, procedures and best practices
  • As part of the uniform, all staff members will wear facemasks
  • As part of our uniform, all food handlers will wear a facemask and protective gloves 
  • All public areas will be continually disinfected
  • All guest rooms will be disinfected using the best equipment including ultraviolet lights
  • All homes will be disinfected using foggers
  • All office space will be thoroughly and continually disinfected and sanitized
  • You will see an increase in hand sanitizers throughout the public areas of the resort
  • Staff who displays any health symptoms, similar to those of COVID-19, will be required to stay home for rest and recovery
  • We will be practicing social distancing in all areas of the resort including check-in
In addition to the above we will also be doing the following:
  • Installation of Plexiglas partitions at check-in
  • Stayover housekeeping services during your stay have been greatly reduced to minimize contact between employees & guests. Fresh amenities will be available by request and placed outside your door.
We will be following the strict guidelines that our government has planned for the re-opening of our state. As we enter the month of June we will be in Phase 3 of re-opening. To review all phases on re-opening Illinois please click the link below for Re-opening Illinois Guidelines.
https://coronavirus.illinois.gov/s/restore-illinois-introduction


What is the resort asking of guests?
  • Plan ahead with your reservations. Book in advance as opposed to “walking-in” for your stay.
  • If you are not feeling well, please avoid traveling to the resort.
  • Practice social distancing measures and give fellow guests the proper spacing.
  • We ask that only 1 person per group enters the lobby for check-in
  • We promote the use of face coverings when in public areas. It is mandatory in Illinois
  • Follow the CDC guidelines by frequently washing your hands
Where can I get more information about the Covid-19 Virus and guidelines?
We recommend reviewing and following updates and guidelines from the CDC.
 
Do I need to wear a mask when I am at the resort?
CDC guidelines and during Phase 3 of Illinois re-opening all guests and resort employees must wear masks in all areas that a six foot distance cannot be maintained

Will my temperature be taken during check-in?
At this point, we are not taking temperatures of our guests, except for guests of Stonedrift Spa. We ask that if you are not feeling well or are showing any signs of illness that could be Covid-19 related we would ask you to cancel your reservation and reschedule for another time to protect yourself as well as other guests and employees.


How are the guest rooms being and sanitized?
Our housekeeping staff wears personal protective clothing including facemasks and gloves on duty. We have a new training manual that during our closure all housekeepers have been trained on. We are using the latest in technology including ultraviolet lights in all guest rooms and foggers in all villas, condos, and homes.


What restaurants/food and beverage options are currently offered at the resort?
During the month of June, we will be in Phase 3 of reopening Illinois. During this Phase, all restaurants and bars/lounges are to remain closed.  We will be providing a limited menu that you can order from and your order can be picked up curbside between the hours of 4 pm-8 pm daily.  Our General Store will be open 7 days a week and offers everything you need from Starbucks coffee, breakfast and lunch items, sundries, and everything you would need to make complete meals in your rental unit. For our guests staying in our rental units, you will have the ability to order groceries on our website and either have them delivered to your door or you can pick up their order at the General Store.


Are boat rentals available?
Our pontoon boats are available for rent. There is a limit of 6 people per pontoon boat. We also have canoes and paddle boats that are complimentary.  Stringent sanitization procedures are implemented before and after each rental. To make reservations for these items, please call the front desk at 815-777-5000 and provide a reservation number. Rentals are exclusive for guests of Eagle Ridge Resort & Spa.


Are Your Golf Courses Open?
Our North and South golf courses are currently open. All check-ins for golf will be at the South Clubhouse.  We are following Phase 3 of the guidelines for golf. You can read more about the restrictions by clicking on this link: http://www.eagleridge.com.letgroup.com/ap-golf-course-openings.php.
We expect to open The General golf course later in the month. An exact date has not been set yet. The East course is closed for bridge repair work and we do not have an opening date on the East course. Please check back often to the golf section of our website for update on our golf course openings. For more information or questions, tee times and more please call: 815-776-5225.

Are the pools, spa, business center, game room, and fitness center available?
During this time, these areas will not be open, however as governmental restrictions relax, we look forward to opening these areas for our guests to enjoy.


Is the resort transportation service available?
Our resort shuttle is available and is complimentary in and around the Galena Territory. We will also have shuttle service to downtown Galena. All passengers must wear a facemask, shuttle service to downtown Galena is by appointment, and all vehicles will be completely sanitized after each transport. This amenity is only available for guests of and advanced reservations are suggested.


Is the General Store open?
Our General Store will be open 7 days a week from 8:00 am to 6:00 pm. All visitors must wear facemasks while in the General Store. If you are staying in one of our Eagle Ridge Homes during your stay you can order groceries online and have them delivered to your home or condo, or you can come to the General Store and we will have them ready for you. Only room charges and credit cards will be accepted for payment.


Will Peddlers be Open?
At this time Peddlers will not be open. We are expecting to open Peddlers in July.

Will Stonedrift Spa Be Open?
Stonedrift Spa will be open Friday through Sunday beginning June 5th with limited hours. It is highly recommended that you reserve your appointment in advance. Due to CDC guidelines, we will not be able to accept walk-in appointments.  Our current hours are Friday and Saturday 9 am-6 pm and Sunday 9 am -2 pm. We will be following the Restore-Illinois business guidelines for personal care.  You can read more about these guidelines by clicking on this link.
https://dceocovid19resources.com/assets/Restore-Illinois/businessguidelines3/personalcare.pdf




Can I tour the facility to plan a future wedding or banquet?
We would absolutely love to show you around our four wedding venues including the Eagle Ballroom with floor to ceiling windows looking over Lake Galena, The Galena Ballroom with floor to ceiling window looking out to lake Galena, our Point Patio with an expanded deck and our brand new Highlands Restaurant and Lounge 289 with a deck that overlooks the Galena Territory and the 10th and 18th fairways of The General Golf course. Our views at all our venues are second to none in the Midwest. We are your perfect destination for your special day! To schedule a tour please call our Wedding and Special Events Director Maggie Truppa at 815-776-5027 or email Maggie at mtruppa@eagleridge.com

Are you booking group functions, banquets, and meetings at the Conference Center and resort?
Yes, our Group Sales team is actively planning and booking group functions and ready to show you the entire property. For more information call 815-776- 5056 or visit us online at www.eagleridge.com for more information on conferences, event space, team building activities, and our Meetings Advantage program.
 

Governor Guidelines

https://www2.illinois.gov/dceo/pages/restoreILP3.aspx
 

Experience the Ultimate Golf Destination and Golf Packages

Whether you are a weekend golfer or a scratch golfer, Eagle Ridge is the perfect destination for golf. Here you'll find four championship courses set in the rolling hills of The Galena Territory offering stunning views that are sure to delight. Want to play-and-stay? Eagle Ridge Resort & Spa boasts 80 newly renovated inn rooms and 200 distinctive homes and villas. After your round you can relax on one of our golf course patios, dine in one of our delicious dining venues or grill on your private deck in one of our beautiful rental properties, then take a dip in our indoor pool or relax at Stonedrift Spa with a massage!

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